Complaints Process and Disciplinary Reports

Process for Complaints

Complaints must be submitted in writing to the College by email or mail.

Complaints must describe, in detail, a specific concern about the conduct, competence, or health ailment (impairing practice) of an individual CVRP or CCVE.  In some provinces, if a CVRP or CCVE works for a provincial or federal employer, who may have legislated protection against processing liability practice suits, the College will proceed to process any  practice complaints received against those registrants.  The College Complaints and Discipline process is not a litigation matter but an intensive internal peer adjudicated review to ensure that the College registrants practice within their scope of expertise and cause no harm to the Public through negligence or practice misconduct.

 

Once a complaint is received by the College, the complainant and the registrant named in the complaint,  must sign legal waivers protecting the confidentiality of the Complaints Proceedings and that, at no time, will any information gained or shared during the CVRP complaints process be released or used in a future litigation procedure.

 

If a registrant is found to have committed a practice missconduct, then complaints results are given to the Discipline committee for discipline action.  All disciplinable complaints are published in the Public registry and posted on the website for public review.

 

The following information is taken from the CVRP Complaints Rule.  For additional information, the full Complaints Rule can be accessed under the tab “Rules & Policies” of this website.

 

Upon receipt of a complaint filed with the Registrar, the process shall be as follows:

i. the complainant will receive a letter acknowledging receipt of the complaint,
advising of the process and requesting the following:

 

a. a duly executed acknowledgement and undertaking that

1. no record of a complaint, no report, document or thing prepared for
or statement given at a proceeding under the Procedures or any of
them and no order or decision made in such a proceeding is
admissible or can be introduced in a civil proceeding other than a
proceeding under the By-Laws or Procedures; and
2. no person employed or involved in the administration of this
Procedure or any member of the Board shall be required to give
testimony in any civil suit or proceeding with regard to information
obtained by him or her in the course of his or her duties,
employment, inquiry or investigation except in a proceeding under
the Procedures or the By-Laws; and

 

b. a signed consent and direction to release the details and documents of the
complaint to the Member of the College against whom the complaint is
made; and

 

c. If relevant to the complaint, a signed consent and direction in respect of
the release of personal health information. Such a consent may be
requested from the outset or in the context of any investigation conducted
by the Complaints Committee:

 

ii. if any acknowledgement undertaking or consent requested under subsection (i) is
not provided , the Complaints Committee may elect, in its sole discretion, not to
proceed with the complaint;

 

iii. the Member complained about is notified in writing of the College’s receipt of a
complaint;

 

iv. the Member shall be required to sign an acknowledgement and undertaking that
no record of a complaint, no report, document or thing prepared for or statement
given at such a proceeding under the Procedures and no order or decision made in
such a proceeding is admissible or can be introduced in a civil proceeding other
than a proceeding under these By-Laws or Procedures. If the Member refuses to
sign the acknowledgement or undertaking, then the Complaints Committee may,
in its sole discretion, elect not to provide the Member with a copy of the
complaint and related documents and may make a determination of the complaint
without the Member’s involvement or take any other action it deems fit in
accordance with the By-Laws and these Procedures;

 

v. upon receipt of the Member’s signed acknowledgement and undertaking, the
Member shall be provided with a copy of the complaint and related documents
and shall be given at least 30 days to provide the College with a written response
to the complaint;

 

vi. at the Committee’s sole discretion, the complainant may be provided with a copy
of the Member’s response to the complaint and an opportunity to provide any new
information or clarification concerning the response submitted by the Member
about whom the complaint was made;

 

vii. the Complaints Committee may at any time in the process request further
information from the complainant, the Member about whom the complaint was
made, or from third parties; and

 

viii. in the event that the Committee determines that the Complaint is of a nature that
warrants further investigation, the Committee may appoint such individual or
individuals that the Committee deems necessary (including outside investigators)
to conduct an investigation into the matters referred to in the complaint

Powers of the Complaints Committee
A panel, after investigating a complaint regarding the conduct or actions of a Member,
considering the written submissions of the Member and considering or making
reasonable efforts to consider all records and documents it considers relevant to the
complaint, may do any one or more of the following:

 

i. refer a specified allegation of the Member’s professional misconduct,
incompetence or incapacity, in whole or in part, to the Discipline Committee if
the allegation is related to the complaint;

ii. refer the Member to the Fitness to Practice Committee for incapacity
proceedings;
iii. direct the matter not be referred under subsection 15 (i.) or 15 (ii);
iv. require the Member to appear before the panel or another panel of the Complaints
Committee to be cautioned; or
v. take any action it considers appropriate that is not inconsistent with the By-Laws
or the Procedures.

Decision and Reasons
The Complaints Committee panel shall, after taking any action under section 15 or after
deciding to take no action, give its decision to the Registrar.

The panel of the Complaints Committee shall give the complainant and the Member who
is the subject of the complaint:

 

i. a written copy of its decision; and
ii. written copy of its reasons, if the panel decided to anything under subsections 15
(iii), 15 (iv) and 15 (v).

Timely Disposal
A panel shall use its best efforts to dispose of a complaint within 180 days after the filing
of the complaint.